Did you realize that you can assist future patients and your healthcare professional simultaneously simply by posting a short, truthful review online?
As an increasing number of people depend on online reviews in finding a healthcare practitioner, simply sharing your experiences can persuade someone to finally seek the help they need. Furthermore, you can enable your hearing care professional to deal with any concerns that could enhance the practice—in turn assuring a positive experience for prospective patients.
Are you ready to make a difference? Listed below are four additional reasons you should review your hearing care professional online.
1. It’s easy to publish a review online
Many hearing care providers have a website with a web page dedicated to reviews, and this is the perfect place to start. Simply navigate to the website, find the review page, and post a brief review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people to finally seek the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in online reviews as much as personal suggestions.
This means 8 out of 10 individuals will take your review as sincerely as a personal recommendation. If you had a great experience, submitting a positive online review is without question the best way to get the message out, encouraging other people to get the same quality of care.
3. You can help establish a fair picture of the practice
Research indicates that people are substantially more likely to publish reviews after a bad experience than after a positive one. This creates a negativity bias that can portray the practice in a bad light.
No one is perfect—and no practice is either. Regardless of whether the negative reviews are justified or not, they will likely get submitted. And if the positive experiences go unpublished, this will generate a distorted picture. If you believe the practice deserves a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider enhance the patient experience
We believe in truthful, respectful reviews, without regard to whether those reviews are positive or negative. However, we also feel that seeking to remedy issues privately is the best place to start.
If you’ve had a negative experience, it’s almost always best to first get in touch with the practice in private. Quite often, the issues can be settled whereby both parties are satisfied. Although, if the issues were not settled to your approval, you may feel that your negative experience must be shared.
In this case, in the name of honesty, you may want to submit respectful recommendations that can help the provider strengthen the patient experience. This ultimately helps the practice and creates an improved experience for potential patients.